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Bug Report Rewriter

Turns a vague user complaint into a reproducible ticket — steps, expected vs actual, and the questions still unanswered.

tags
devsupportwriting
model
any
updated
2026-08-16
prompt.txt
Rewrite the message below into an engineering bug ticket.

Output these sections, in order:

TITLE: one line, what breaks and where. No "doesn't work".
ENVIRONMENT: platform, version, browser/device — only what the report states.
STEPS TO REPRODUCE: numbered, each step one action a stranger can follow.
EXPECTED: what should happen.
ACTUAL: what happens instead, quoting any error text verbatim.
IMPACT: who is blocked and how often.
UNKNOWNS: every fact you had to guess at, written as a question for the reporter.

Hard rules:
- Never invent a step, a version number, or an error message. If the report
  does not say it, it goes under UNKNOWNS.
- Keep the reporter's exact wording for error strings and IDs.
- If the report is too thin to reproduce, say so in one line at the top and
  list only the questions that would unblock it.

Report:
{{paste_user_message_here}}

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When to use

Support hands you a screenshot and the sentence "it's broken again". This converts that into something an engineer can act on — and, more usefully, names exactly what is still missing rather than papering over it.

Fill in

  • {{paste_user_message_here}} — the raw complaint. Chat log, email, or transcript. Do not clean it up first; the messiness is the input.

Example

Input

hi, since this morning the export button on the reports page doesn't work on my mac, nothing happens, i tried twice. my colleague says it works for her.

What comes back

TITLE: Export button on Reports page produces no download (macOS, one user)

ENVIRONMENT: macOS. Browser and app version not stated.

STEPS TO REPRODUCE:

  1. Open the Reports page
  2. Click Export
  3. Observe: no file download, no error shown

EXPECTED: A report file downloads. ACTUAL: Nothing observable happens. No error message reported. IMPACT: One user blocked from exporting since this morning; a second user on unknown setup is unaffected.

UNKNOWNS:

  • Which browser and version?
  • Which report and date range were selected?
  • Any errors in the browser console or network tab?
  • Did this work for you before today, and when did it last work?
  • Does your colleague use the same browser and the same report?

Note what it did not do: no invented Chrome version, no guessed stack trace.